Terms & Conditions

1. Acceptance of Terms

By accessing or using the Gauri Idols website (gauriidols.com) or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Products & Descriptions

All products are handcrafted. Minor variations in colour, texture, and finish are inherent to the handmade nature of idol components and are not considered defects. Product images are representative — actual colours may vary slightly due to screen calibration and photographic lighting.

3. Pricing

All prices are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. Shipping charges are calculated separately based on your delivery pincode, order weight, and shipping zone. Prices are subject to change without notice.

4. Order Placement & Payment

Orders are confirmed only after successful payment processing via Razorpay. On successful payment, you will receive an Order ID which serves as proof of purchase. We reserve the right to cancel any order at our discretion with a full refund.

5. Unboxing Video Requirement

📹 Critical: You MUST record a continuous unboxing video upon receiving your parcel — starting from the sealed/taped package, all the way through full inspection of the contents. This video is the only accepted proof for transit damage or wrong-item claims. Any return or damage claim without this video will be automatically rejected.

6. Intellectual Property

All design, product names, images, text, and graphics on this website are the property of Gauri Idols. Reproduction, redistribution, or commercial use without prior written permission is strictly prohibited.

7. Limitation of Liability

Gauri Idols shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the value of the specific order in question.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kolhapur, Maharashtra, India.

Privacy Policy

1. Information We Collect

We collect minimal information necessary to process your order:

Name — for order and delivery purposes
Phone Number — primary identifier for orders and tracking
Delivery Address & Pincode — for shipping
Email (optional) — for order receipts
Payment Info — processed securely by Razorpay, not stored by us

2. How We Use Your Information

To process, confirm, and ship your orders
To provide order status and tracking updates
To handle return and refund requests
To display verified buyer reviews (phone not shown publicly)
To contact you via WhatsApp for order updates (with consent)

3. Phone Number as Identity

We use your phone number as the primary identifier for order history. There is no login/password system — your phone number provides access to your orders. This keeps things simple and secure. We do not share your number with third parties for marketing.

4. Third-Party Services

Razorpay — Payment processing (PCI DSS compliant)
Delhivery — Shipping and logistics
Supabase — Secure data storage
Cloudinary — Return video storage

Each of these services has their own privacy policies.

5. Data Security

Your data is stored in encrypted databases with access controls. Payment details are never stored on our servers — all transactions are processed by Razorpay's secure gateway. We implement industry-standard security measures.

6. Cookies

We use minimal cookies and localStorage to store your cart and preferences for a better experience. We do not use advertising cookies or trackers.

7. Contact for Privacy

For data concerns: gauriidols@gmail.com or WhatsApp 9766560704

Shipping Policy

1. Courier Partner

We ship exclusively through Delhivery for reliable, trackable nationwide delivery. Real-time serviceability and estimated delivery time are checked at checkout using your pincode.

2. Shipping Rates

Shipping is calculated based on:

Zone — Based on destination pincode (A = closest, E = farthest)
Weight — Face: ~400g, Cloth body: ~300g, Plaster body: ~1.2kg, Full Body: ~2kg, Metal stand: ~1.5kg (+300g packing per item)
COD Surcharge — 2% of total (minimum ₹30) if Cash on Delivery is selected

The exact shipping cost is shown at checkout before payment.

3. Dispatch Time

Orders are processed and dispatched within 24–48 hours of payment confirmation (excluding Sundays and public holidays). During festival season (July–September), dispatch may take up to 3 days.

4. Delivery Time

Zone A (Nearby cities) — 1–2 working days
Zone B (Maharashtra & nearby states) — 2–3 working days
Zone C–D (Rest of India) — 3–5 working days
Zone E (Remote/Northeast) — 5–7 working days

5. Tracking

Once dispatched, your AWB (tracking number) will be available on the tracking page. Enter your phone number to see the tracking link. You can also track directly on the Delhivery website.

6. Packaging

Every item is individually bubble-wrapped and placed in a sturdy corrugated box. Plaster faces receive foam padding on delicate areas. The package is sealed with heavy-duty tape and clearly labelled "FRAGILE — Handle with Care".

Returns & Refund Policy

📹 MANDATORY UNBOXING VIDEO REQUIREMENT: Without a valid unboxing video, NO return or damage claim will be accepted — no exceptions. This policy protects both you as the buyer and our artisans.

1. Return Window

Return requests must be submitted within 48 hours of delivery. After 48 hours, returns will not be accepted under any circumstances. You can submit a return via the Returns page.

2. Unboxing Video Requirements

Must be recorded before opening the package — start from the sealed/taped state
Must show the full unboxing — package opening through complete inspection without cuts
Must be unedited and continuous — no cuts, filters, or edits
Upload to the return form on our website (Cloudinary secure upload)

3. Accepted Return Reasons

✅ Significant damage to plaster or fiber parts during transit
✅ Wrong item received (different from what was ordered)
✅ Missing parts from the confirmed order
❌ Colour variation (minor variations are inherent to handmade products)
❌ Change of mind returns
❌ Custom/builder orders (non-returnable)
❌ Items damaged due to customer handling after delivery

4. Refund Process

Submit return request with unboxing video via our website
Admin reviews the video within 24–48 hours
If approved, refund is initiated to original payment method
Refund appears in your account within 3–5 business days
You will be notified via WhatsApp at every step

5. Non-Returnable Items

Custom builder sets (personalized combinations)
Items on sale or purchased with discount codes
Items returned after 48-hour window
Items without valid unboxing video
Damaged post-delivery (not in transit)

Submit a Return Request

Policies & Legal